Refund & Cancellation Policy for Air Duct Cleaning Productions
Last updated: 2026-05-02
At Air Duct Cleaning Productions, we take pride in our commitment to exceptional service and customer satisfaction. As a family-owned business based in O'Fallon, MO, with a tradition of craftsmanship and dedication to our community, we strive to ensure that every customer experience is positive. Understanding that plans can change, we have established the following refund and cancellation policy to address various situations that may arise.
Cancellation Policy
We understand that schedules can change unexpectedly. To accommodate such changes while respecting the time and resources of our technicians, we require a minimum of 48 hours notice for any cancellations or rescheduling of appointments.
How to Cancel
- Phone: Please call our office directly at [insert phone number] to speak with a team member who will assist you with the cancellation process. - Email: Alternatively, you can send an email to [insert email address] with your appointment details and request.
Late Cancellations
For cancellations made less than 48 hours before the scheduled service, a cancellation fee of $50 will be applied. This fee reflects the allocation of resources and scheduling adjustments necessary within such a short timeframe.
No-Show Policy
In the event of a no-show, where the client is not present at the time of the scheduled service and has not provided prior notice, a fee equivalent to 50% of the service charge will be applied.
Refund Policy
At Air Duct Cleaning Productions, we aim to deliver quality service that meets your expectations. However, if you are not entirely satisfied with the service provided, our refund policy ensures peace of mind.
Satisfaction Guarantee
We stand behind our work with a satisfaction guarantee. If you are unhappy with any aspect of our service, please contact us within 7 days of the service date. We will investigate your concerns and make every effort to address them. Remedies may include re-servicing the property or providing a partial refund, depending on the circumstances.
Partial Refunds
Refunds may be issued in cases where services rendered do not meet our quality standards or other agreed-upon conditions. The amount refunded will be determined based on the extent of incomplete or unsatisfactory service. Our team will work closely with you to assess the situation and provide a fair resolution.
Weather Delays
Given our location in O'Fallon, MO, and surrounding areas including Josephville, Saint Paul, Wentzville, and Flint Hill, we are mindful of the impact that inclement weather can have on scheduled services. The safety of our team and clients is our top priority.
Weather-Related Cancellations
Should severe weather conditions prevail (such as heavy snow, ice storms, or severe thunderstorms), we may need to cancel and reschedule your service appointment. We will notify you as soon as possible and work with you to find a suitable alternative date.
Rescheduling Due to Weather
Clients who need to reschedule due to weather-related issues will not incur any cancellation fees. We appreciate your understanding and cooperation in such situations.
How to Contact Us
For any questions or further clarifications regarding our refund and cancellation policy, please feel free to reach out to us:
- Phone: [insert phone number]
- Email: [insert email address]
- Office Address: [insert office address]
Our family at Air Duct Cleaning Productions is dedicated to serving the community with integrity and excellence. We value your trust and look forward to providing you with reliable and quality air duct and HVAC cleaning services for many years to come.